Crown Currency Exchange, based in Hayle, Cornwall, offered what it claimed was 'a unique forward-ordering service'

Crown Currency Exchange, based in Hayle, Cornwall, offered what it claimed was 'a unique forward-ordering service' that allowed people to pre-order foreign currency at today's prices and then have it delivered at a later date. Customers were able to order sums ranging from less than £300 to more than £10,000.
Those affected may find it harder to get their cash back because MCR said it understood no money had been paid by credit or debit card – payment methods that can increase chances of getting a refund if things go wrong. The company's website stated that it preferred people to pay for their cash via a bank transfer 'or alternatively by a cheque in the post'.
When an item is paid for by credit card, the card issuer is jointly liable for the failure to provide goods or services, whereas those who pay with a debit card may be able to ask for their money back under the 'chargeback' facility.
The company was set up five years ago by husband and wife team Peter and Susan Benstead. It claimed to have processed more than £150m worth of foreign currency transactions, and provided 'hundreds of thousands of customers' with travel money. It was also used by people buying properties abroad."