Ryanair has been ordered by the State Agency for Air Safety and the courts in Granollers, to compensate a passenger with 479 € for not letting him fly without his DNI identity card. Antonio R. presented the airline with a police document to say the DNI had been stolen, a photocopy of the DNI and his driving licence, as he tried to board a flight from Barcelona to Valladolid on April 6 2011 after his DNI had been stolen. At his arrival at the airport, two and a half hours before his flight, Antonio realised he had lost his wallet which contained his DNI. He made a denuncia to the police in the airport and obtained the correct documentation, but Ryanair staff repeatedly denied that he could embark. Finally he hired a car and drove to Palencia, his final destination, with the consequent loss of money and time. Antonio said that he considered his rights had been broken and that is why he placed the denuncia to the State Agency for Air Safety. They awarded the cost of the ticket plus 250 € compensation. Given that Ryanair did not respond to this resolution, Antonio R. went on to make another complaint, this time to the Courts in Granollers, where he demanded 479 € compensation for the time spent. Ryanair then contacted Antonio and offered him the full amount, so that a court case was avoided.
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